Quick Access: → General Repair Conditions
General Terms and Conditions of Sale
1. Scope
These general terms and conditions of sale define the rights and obligations of the parties in connection with the sale of products and services offered by Happy Deal Sàrl, both in physical stores and through the happydeal.ch website.
2. Orders and Contract Formation
Any order placed by the customer constitutes an irrevocable acceptance of these conditions, formalized by the validation of the order. The contract is deemed concluded upon receipt of the order confirmation by Happy Deal Sàrl.
3. Prices
Prices are expressed in Swiss Francs, all taxes included. Happy Deal Sàrl reserves the right to modify its prices at any time, it being understood that invoicing will be based on the price in force at the time the order is registered.
4. Warranty
The warranty covers any lack of conformity and hidden defects, under the conditions provided by Swiss law. After-sales service requests are processed within a maximum of 60 days.
New products: Commercial warranty of 24 months.
Used products: Warranty of 12 months.
Return costs: In case of return for a warranty claim by mail, the return costs are at the customer's expense.
Export: Products sold for export are sold as is, without any warranty, unless otherwise stipulated.
5. Repair Services
Repair services are subject to specific conditions, available at all times on the website under the general conditions section.
6. Retention of Title
Happy Deal Sàrl retains ownership of the products sold until full payment of the price, principal and interest.
7. Limitation of Liability
Happy Deal Sàrl cannot be held responsible for indirect damages — including, but not limited to, loss of profits or data — occurring in connection with the sale or use of the products.
8. Data Protection
Personal data collected in connection with sales is processed in accordance with applicable Swiss data protection legislation.
9. Data Protection and Backups
Personal data collected in connection with sales is processed in accordance with applicable Swiss data protection legislation.
After-sales service backups: In the case of an after-sales service intervention, it is the customer's responsibility to ensure that their data has been backed up at all times, as interventions may lead to a reset or factory reset of the device, which may result in data loss.
10. Delivery Conditions
Orders are shipped according to the method selected during order validation.
Free shipping for all orders over 50 Swiss Francs, with the exception of certain heavy/bulky products whose shipping conditions will be defined on their respective pages.
11. Shipping Times
Orders are generally shipped within 72 hours (working days). However, during busy periods, Happy Deal Sàrl reserves the right to extend this period. In exceptional cases, order processing may take up to one week.
12. Force Majeure
Happy Deal Sàrl reserves the right to suspend its obligations in the event of a force majeure event — irreversible, unforeseeable and beyond its control.
13. Modification of Conditions
Happy Deal Sàrl reserves the right to modify its general terms and conditions of sale at any time. The new conditions apply to orders placed after their publication.
14. Order Cancellation
Happy Deal Sàrl reserves the right, in specific circumstances, to cancel any order without justification, subject to full reimbursement of the order.
15. Reservation of Validity
If any of the clauses of these general conditions is declared null or unenforceable, the other clauses remain fully in force.
16. Intellectual Property
All elements present on the website (brands, logos, content) are the exclusive property of Happy Deal Sàrl or its partners, and may not be used without prior authorization.
17. Partner Services and Intermediation
For services provided by partner providers through Happy Deal Sàrl — such as the sale of SIM cards or Western Union transfers — the general conditions of the original provider apply. It is the customer's responsibility to be informed and to comply with these conditions.
18. Loyalty Program
The loyalty program offered by Happy Deal Sàrl may be modified at any time, without any reservation on the part of the consumer.
19. Applicable Law and Jurisdiction
These general conditions are governed by Swiss law. Any dispute arising from the interpretation or execution of these conditions will be the exclusive jurisdiction of the courts determined by the registered office of Happy Deal Sàrl.
General Repair Conditions – Happy Deal Sàrl
1. Scope
These general conditions govern all repair services performed by Happy Deal Sàrl. By entrusting their device to Happy Deal Sàrl, the customer unreservedly accepts these conditions.
2. Company Status
Happy Deal Sàrl is an independent repair center, composed of qualified professionals active since 2013. Happy Deal Sàrl is in no way a repair center approved by the manufacturers of the brands concerned.
3. Intake, Diagnosis and Payment
Inspection: The external condition is checked upon deposit. The software and electronic condition is examined as far as possible, but at the latest at the time of diagnosis.
Quote Fees: The diagnosis is charged 80 CHF (phones, tablets, consoles) or 120 CHF (computers). These fees are waived if the repair is validated. The quote is valid for 30 days.
Payment Conditions: Payment of the quote is due immediately. The balance of the repair invoice is due at the latest upon collection of the device.
4. Spare Parts and Retention of Title
Spare Parts Categories:
- Official: Original brand parts
- Superior Quality: Equivalent or near-original copy parts
- First Price: Qualitatively inferior copy parts
- Used/Refurbished: Parts refurbished or recycled from old devices
Retention of Title: In accordance with Article 715 of the Code of Obligations, spare parts installed by Happy Deal Sàrl remain the full property of Happy Deal Sàrl until full payment of the invoice.
5. Data Protection and Liability
Data: Data loss is not covered. The customer must back up their data before deposit. A paid backup service can be offered.
Confidentiality: Any confidential personal data present upon collection is automatically deleted by Happy Deal Sàrl (Federal Act on Data Protection - FADP).
Limitation of Liability and Replacement Management: Happy Deal Sàrl makes every effort to repair according to the rules of the art.
Gross Negligence: In the event of gross negligence (characterized violation of repair best practices) attributable to Happy Deal Sàrl rendering the device irreparable, Happy Deal Sàrl undertakes to replace the device with an equivalent used or refurbished model, accompanied by a 1-year warranty. In this case, the amount initially announced for the repair or the quote remains fully due by the customer, and the defective device becomes the exclusive property of Happy Deal Sàrl.
Other Damages: For any accidental damage not related to gross negligence (e.g., corrosion, pre-existing fragility, obsolescence), Happy Deal Sàrl is exempt from all liability.
6. Warranty and After-Sales Service
Scope: 1-year warranty on the replaced part exclusively (right to repair or replacement).
Conditions: Valid only upon presentation of the original receipt.
After-Sales Service Duration: Happy Deal Sàrl will prioritize the fastest option for an estimated maximum period of 45 days.
Exclusions: Manipulation by a third party, shocks, falls, twists, water damage, or use not conforming to manufacturer standards.
Claims: Any reassembly defect or malfunction must be reported within 4 working days following collection.
7. Force Majeure
Happy Deal Sàrl is released from its service obligations in the event of force majeure (including: fire, theft, natural disaster, prolonged interruption of supplier service or major IT failure), without this entitling the customer to compensation.
8. Non-collection of devices and transfer of ownership
Reminders: The customer is informed by e-mail of the end of the mandate. Automatic reminders are sent at 30, 50 and 80 days.
Transfer: If the device is not collected within 90 days following the end of the mandate, ownership is automatically transferred to Happy Deal Sàrl, which may dispose of it freely.
9. Applicable Law and Jurisdiction
These conditions are governed by Swiss law. The jurisdiction is set at the registered office in the Canton of Vaud.
Payerne, 10.07.2026